Optical Engineer - Customer Success

at Zemax (View all jobs)
Zemax Japan - Tokyo

Who we are and what we do:

Zemax enables our customers to quickly bring new optical products to life through Zemax Virtual Prototyping: a collaborative workflow in which complete optical products can be simulated before ever manufacturing a part. Businesses using ZVP beat their competitors through faster times to market, decreased costs, and improved optical system performance. Zemax is the only company that offers optical, mechanical, structural and thermal engineers the ability to work together with fewer hand-offs and better workflows, which means optical products get manufactured faster without iterations of physical prototypes.

Since 1991, Zemax has been driven by people passionate about the optical design space, and that legacy continues to this day. In the last few years, Zemax has seen dramatic growth, both in sales and headcount. The recent strategic investment by EQT Partners positions the company to triple our sales in the next 3-5 years. Headquartered in Kirkland, WA, Zemax has expanded sales and service support globally with operations in London, Shanghai, Tokyo, and Taipei.

Zemax is a company where every individual makes an impact, and employees are our greatest assets. At Zemax, you get to work with a diverse group of passionate people developing products that are changing the way optical products are designed.

Who will love this role:

Zemaxers flourish in a team-centric environment and are visionary when it comes to what is possible through process improvements, automation and product management. You look at the challenging-but-achievable projects and don't feel daunted, but inspired. You see change and experimentation as something positive, and enjoy being part of a team with diverse backgrounds.

Zemax Engineers are instrumental in helping our customers be successful in their work! People who will love this role are:

  • Patient coaches who will help customers learn and navigate our software and inspire confidence on the way
  • Proud advocates who will stand up for our customers, while remaining empathetic, compassionate, responsive, resourceful, and solutions-oriented
  • Helpers who are friendly and engaging and can easily smooth bumpy roads and have a knack for winning hearts and minds
  • Subject matter experts who will learn how to use our software and be creative and resourceful in finding solutions for our customers

What you'll do:

As an Optical Engineer at Zemax, you will provide technical support across a broad range of applications and optical systems and interact with engineers and scientists who are the foremost experts in their fields. You will have a passion for problem solving and working closely with other people. Ideal candidates will be outgoing, enthusiastic, be able to climb the learning curve quickly, and have an extensive knowledge of optics.

You will become an OpticStudio expert, using your knowledge to:

  • Provide technical support to current customers
  • Teach and create content for OpticStudio training courses
  • Create and update OpticStudio documentation
  • Report and test potential bugs in the software
  • Test new features for each software release

Success will look like:

In the first year, a high performer will: 

  • Become an expert in OpticStudio, providing a positive technical support experience to customers and helping them to apply the product to solve their problem. We'll hear things like {Your name here} is AWESOME!!! or I really appreciate the prompt help and follow through in resolving my problem. Great customer service! 
  • Build amazing documentation, identifying and closing the gaps where we can help customers better grasp the potential of our product.
  • Contribute to our software by focusing on the user experience through bug reporting, sharing customer experiences with product managers, and testing new features.
  • Develop and teach OpticStudio courses, helping our customers succeed and adopt new workflows quickly.

You should have:

  • Passion for helping people solve challenging problems
  • Degree in Optics, Physics, or related field
  • Fluency in Japanese with strong English proficiency
  • Exceptional written and oral communication skills
  • Experience presenting to and/or teaching groups of other optical engineers and scientists
  • Strong problem-solving skills with the ability to distill problems down to their simplest form

This position includes a competitive salary that consists of a combination of base salary, bonus and great benefits.

You will work in:

This position is located in Zemax's Tokyo, Japan office. Remote work considered for exceptional candidates.

Zemax, LLC is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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