This month meet Customer IT Support Specialist Don Dickinson, a time-traveling Tom Petty fan on a mission to help Zemax customers with their support questions. 

1. Briefly describe what you do all day. 
   I field customer support requests by email or phone, work on documentation updates, and collaborate with other teams. 

2. What’s the best thing about your job? 
   The great work environment where cooperation, trust, and respect are important

3. What’s the best thing about Zemax? 
   I like the fun company events where you can get to know your coworkers. 

4. What does your workspace look like? 
   I have two screens, two work machines, and lots of model cars. 

5. Who is one of your role models and why? 
   Ken Jennings. He's smart, skeptical, socially conscious, and quick witted.

6. What’s been one of your proudest moments working at Zemax? 
   Finding a fix for a challenging licensing issue

7. What do you like to do when you’re not at the office? 
   Work on car projects, play video games, and listen to a variety of music

8. What inspires you? 
   Sun!

9. Fill in the blank: I once met… 
   Ken Griffey Jr. way back when he was a Mariner.

10. Fill in the blank: I’d most like to have dinner with…
    Johnny Depp, to see what makes him tick.

11. If you could pick one superpower, what would it be? 
    Flying!

12. What is the song title that best describes your personality?
    “Running Down a Dream” by Tom Petty

13. How would you most like to time travel? 
    DeLorean

14. Best Star Wars villain? 
    Boba Fett

15. Greatest game in history? 
    The original Doom

16. Favorite app? 
    TuneIn Radio

17. Favorite cause? 
    Conserving and protecting water

18. What are five words of advice for others in your profession?
    Start troubleshooting with the basics.