We recommend shipping via Federal Express or UPS as they provide you with a tracking number and proof of delivery.  ZEMAX Development Corporation does not replace lost or stolen keys.  The hardlock key is worth the full value of the software.  Sender is responsible for shipping charges to our office. 

 

Enclose the Hardlock Key and the Key Exchange form in an envelope without bubble wrap or extra packing material.  Seal the envelope and then put it in the courier’s packaging so that it is double sealed.

 

Ship to: 

Attn:  Exchange Key (S/N)  <----please include your key serial number

ZEMAX Development Corporation

3001 112th Ave. NE, Suite 202

Bellevue, WA  98004-8017 USA

Phone: (425) 822-3406

 

IF YOU ARE SHIPPING FROM OUTSIDE THE UNITED STATES:

·         Sender is responsible for the cost of shipping including all duties and taxes.

·         The outside of the envelope or box must be clearly marked for customs purposes with the following: "Goods Manufactured in USA.  Return for Repair/Replacement.”  

·         Customs Value US$1.00 - one dollar - maximum.

·         Schedule B / HTS Number 8471.80.1000

·         If the package is not marked as such, it will be refused and returned to sender.

·         Do not use TNT or DHL as we have had many problems with their customs paperwork.  We recommend FedEx or UPS.