Published on 29 December 2006

This article explains how to exchange your ZEMAX hardlock key for a new Sentinel USB key.

How To Exchange Your ZEMAX Key

This article explains how to exchange your ZEMAX hardlock key for a new Sentinel USB key. Follow these steps if you have a defective key, or if you need a USB key instead of a parallel port type. (Note: If you already have a Sentinel USB key and you think it might be defective, please see the Knowledge Base article "What to do when ZEMAX will not run".)

*PLEASE READ THIS ENTIRE ARTICLE CAREFULLY AND FOLLOW INSTRUCTIONS PRECISELY TO AVOID MISUNDERSTANDINGS AND EXPEDITE YOUR KEY EXCHANGE.*

Step 1: Determining Your Key Serial Number

If you already know your key serial number, please skip to Step 2.

If you would like to upgrade to the new Sentinel key type, you must first determine your key serial number. This number identifies your key, and is used to establish the eligibility of your license for a key exchange. If your key serial number is greater than or equal to 22000 then you already have a Sentinel USB key and it doesn’t need to be replaced unless it is physically broken.

Method #1: Run ZEMAX and press the F10 key. Disregard the numbers in front of the hyphen when using this method. The serial number is shown circled in red in the example below.

Key serial number, as shown in the About ZEMAX window

Method #2: The serial number may be handwritten or engraved on the key. The number circled in red is the serial number in the examples below.

Rainbow SuperPro parallel port key with handwritten serial number

SRB number *This is not the serial number*

Serial number of parallel key

SRB number of parallel key

Rainbow SuperPro purple USB key with handwritten serial number

SRB number *This is not the serial number*

Handwritten serial number on purple USB key

SRB number on purple USB key

Rainbow SuperPro purple USB key with engraved serial number

SRB number *This is not the serial number*

Engraved serial number on purple USB key

SafeNet Sentinel black USB key with engraved serial number

Serial number on Sentinel USB key

This is a Sentinel black USB key, which is the latest technology.

Note: If you are unable to determine your key serial number using the above methods or unsure if your key works with ZEMAX, please contact sales@zemax.com or call 425-822-3406 for further identification.

Step 2: Current Support Is Required

There is no charge for the key exchange, as long as the key has current support. If you know that your key has current support, please skip to Step 3.

If the support expiration date is uncertain, email the key serial number to sales@zemax.com and request the expiration date.

If support has expired, please purchase ZEMAX Support before following the next steps. The quickest way to purchase support is to go online to www.zemax.com/shop and pay with a Visa, Discover or MasterCard. For other payment options, please contact sales@zemax.com or your local distributor. We do not replace keys with expired support, even for a fee.

Step 3: Complete the Key Exchange Form

Please download and fill out the following form, print it and include it with your key when returning it:

http://www.zemax.com/downloads/keyexchangeform.doc

Alternately, you can print out this page and type in the required information, or just use a separate piece of paper.

KEY EXCHANGE FORM

(Enclose this completed form with your key.)

*Key Serial Number (see above)

*End User’s Name

*Company Name

*End User’s Address

(If PO Box, please provide physical address in the section below)

(Address Line 2 – if needed)

*End User’s City

*End User’s State or Country

*End User’s Zip or Postal Code

*End User’s Telephone Number

*End User’s Email Address

Tax ID No. (* required for Brazil)

*Is there a different shipping address for your new key?

YES: fill in the fields below

NO: leave the below fields blank

Contact Name

Company Name

Physical Address (No PO Boxes please)

(Address Line 2 – if needed)

City

State or Country

Zip or Postal Code

Telephone Number

Email Address

*Asterisk denotes required fields. If the end user information provided on this form doesn’t match our database, we will contact you for an explanation. This could cause a delay in shipping your new key to you. If you have recently changed your address or contact information, please notify us in advance of shipping your key. Note: FedEx will not ship to a PO Box. Someone must sign for your new key; FedEx will not deliver without a signature. FedEx will email the tracking number to you when the new key ships from our office.

Step 4: Ship the Key with the Key Exchange Form

We recommend shipping via Federal Express or UPS as they provide you with a tracking number and proof of delivery. ZEMAX Development Corporation does not replace lost or stolen keys. The hardlock key is worth the full value of the software. Sender is responsible for shipping charges to our office.

Enclose the Hardlock Key and the Key Exchange form in an envelope without bubble wrap or extra packing material. Seal the envelope and then put it in the courier’s packaging so that it is double sealed.

Ship to:

Attn: Exchange Key (S/N) <----please include your key serial number

ZEMAX Development Corporation

3001 112^th Ave. NE, Suite 202

Bellevue, WA 98004-8017 USA

Phone: (425) 822-3406

IF YOU ARE SHIPPING FROM OUTSIDE THE UNITED STATES:

· Sender is responsible for the cost of shipping including all duties and taxes.

· The outside of the envelope or box must be clearly marked for customs purposes with the following: "Goods Manufactured in USA. Return for Repair/Replacement.”

· Customs Value US$1.00 - one dollar - maximum.

· Schedule B / HTS Number 8471.80.1000

· If the package is not marked as such, it will be refused and returned to sender.

· Do not use TNT or DHL as we have had many problems with their customs paperwork. We recommend FedEx or UPS.

Step 5: Frequently Asked Questions

When will I receive my new key? Once ZEMAX Development Corporation has received your Hardlock Key and Key Exchange form, we will ship the new Sentinel USB key within three business days via Federal Express Standard Overnight (to customers within the United States) or Federal Express International Priority (to customers outside the United States) at our expense. The old key must be checked in and tested before the new one is issued. We expedite the exchanges as much as possible, and often we can ship the new one the same day we receive the old one, but there will be some downtime while your keys are in transit.

Will my ZEMAX key serial number be the same? No, the new key will have a different key serial number.

What if I send you an XE (Extended Edition) key? Your replacement key will be an SE (Standard Edition) key, which is equivalent to your XE key. We no longer carry XE keys since these have been discontinued. ZEMAX-SE now has the same features as ZEMAX-XE. Should you ever decide to upgrade to EE, the price is the same whether you are currently using SE or XE.

Will my new key work with older versions of ZEMAX? The new keys will only run versions of ZEMAX released in April 2006 or thereafter. Prior to April 2006, the ZEMAX software did not include the programming required to talk to the new black Sentinel keys.

What if I cannot declare a customs value of one dollar? If you are sending your key from outside the U.S. and are unable to use a one dollar customs value, please follow these additional instructions.

On the airbill, clearly indicate that the shipper is responsible for the freight, duties and taxes by checking the appropriate boxes. Do not leave these questions unspecified.
State “Goods Manufactured in the USA” and “Return for Repair/Replacement” on the airbill and all other documents.
Complete the DECLARATION FOR FREE ENTRY OF RETURNED AMERICAN PRODUCTS form and include it with the airbill and invoice with the shipment. This form can be found at: https://forms.customs.gov/customsrf/getformharness.asp?formName=cf-3311-form.xft

Instructions for completing this form:

Section 1: The port where the package will enter the US (varies by shipping company -- leave blank if unknown)
Section 2: The shipping date
Section 3: (leave blank)
Section 4: ZEMAX Development Corporation
Section 5: Bellevue, WA USA
Section 6: Repair/Replacement
Section 7: Unclaimed
Section 8: NO
Section 9: Hardlock Key for ZEMAX Optical Design Software Program, key S/N XXXX, Schedule B / HTS Number 8471.80.1000, being returned for repair/replacement, made in the US, not advanced in value or improved in condition, original purchase date: MM/DD/YY (if known)
Section 10: The Value may be up to $2000 per SE or XE key; $4000 per EE
Section 11: Check “was” and “has”
Section 12: Sender’s name
Section 13: Sender’s title
Section 14: Sender’s company name
Section 15: Sender’s signature
Section 16: (leave blank)

Replace the XXXX with your actual key serial number. Replace MM/DD/YY with the actual purchase date, if known – otherwise you may omit this information. Enclose this form with the airbill and invoice on the outside of the packaging.

Am I required to exchange my key? Yes, if your key serial number is less than 22,000 (these are SuperPro keys) and you want to keep running new versions of ZEMAX. The older keys will continue to run with previous versions of ZEMAX; however, these older keys will not be supported in future versions of ZEMAX.

Rainbow SuperPro parallel port key with handwritten serial number	SRB number This is not the serial number



Rainbow SuperPro purple USB key with handwritten serial number	SRB number This is not the serial number



Rainbow SuperPro purple USB key with engraved serial number	SRB number This is not the serial number



SafeNet Sentinel black USB key with engraved serial number
	This is a Sentinel black USB key, which is the latest technology.

KEY EXCHANGE FORM	(Enclose this completed form with your key.)
*Key Serial Number (see above)
*End User’s Name
*Company Name
*End User’s Address (If PO Box, please provide physical address in the section below)
(Address Line 2 – if needed)
*End User’s City
*End User’s State or Country
*End User’s Zip or Postal Code
*End User’s Telephone Number
*End User’s Email Address
Tax ID No. (* required for Brazil)
*Is there a different shipping address for your new key?	YES: fill in the fields below NO: leave the below fields blank
Contact Name
Company Name
Physical Address (No PO Boxes please)
(Address Line 2 – if needed)
City
State or Country
Zip or Postal Code
Telephone Number
Email Address